I am so thankful that I met you in the Park City store last April. At the time I told you how my left foot pronated and how it had related to knee soreness during hiking or even walking. At the time I had come to understand that if I walked on a slightly tilted road surface that it would give better support under my left foot. An old downhill accident back in France in 1976 was the original cause to the knee soreness.
As soon as I told you of my dilemma, you suggested that I have an orthotic made in your store. The result is rather astonishing. Since May I have had a healthy knee. As a result, I am going hiking in Zion National Park this weekend, something that would have been out of reach for me a year ago.
Since April I have spent every day in your orthotics. While biking I had some problems in the summer. This led me to check the cant angle that the orthotics produced in my regular shoes. Using that as a guide, I canted my bike pedals accordingly. That fixed the bike issue.
By chance I was very lucky to have brought up the subject with the right person. I think you have a product that can benefit a lot more customers than just skiers.
With great appreciation,
Olle Larsson
Rowmark Ski Academy
Dear Sir,
I was fitted today at Beaver Creek by a young man named Travis. He took a great amount of time to give me an in-depth explanation about everything that the fitting procedure was engineered to do to give me the best fit for my foot. The other young man working in the store was also most helpful during my visit. They both gave me undivided attention and I was so impressed that I wanted to write you. This is my third pair of boots with you and the fit just keeps getting better and better.
I skied three hours aggressively all over the mountain with the brand new boots and the fit was comfortable. I had no pressure points and there was no need to return to the shop for any adjustments.
Thank you,
Frances Purnell
Dear Sir:
I recently had orthotics and a new custom liner put in my ski boots at your Whistler store.
I am a ski instructor and also construct the freestyle skiing course for the International Ski Federation (FIS) when it is in British Columbia, Canada.
The bottom line is that I spend a lot of time on the ski hills. COMFORT is a priority and a perfect fit is a MUST!
Like most resorts, Whistler has a number of ski shops in the village. I refer to these ski shops as a jack of all trades master of none! Their boot fitting is substandard and the employees at these stores do not do one thing well, which ultimately results in customers who will suffer from painful feet and a painful wallet.
Surefoot is different than any other store I have visited. Sam greeted me immediately upon walking into the door. He gave me a fantastic explanation of the complete procedure that would occur in the fitting process and even scored a perfect ten for politeness from my kids. That is the right way to perform a boot fitting! I am glad you focus on fitting ski boots. Your store is a 10 out of 10 for that product.
I will recommend your store to my skiing pupils and to those who ask me where they can get properly fitted ski boots.
Great job guys. Keep it up!
Yours Truly,
Bill Hunko
Dear Mr. Shay:
This letter is to compliment Tim Widmer and Todd Kirkpatrick at your Steamboat Springs store. This is the second time in the last five years that Surefoot has totally balanced and aligned my boots to my peculiar body. My last boots lasted 250 ski days, so I wonder if the extended life is due to your custom ski boot fit.
The challenge for Tim and Todd was to align and balance my boots to my bow-legs (2 degrees out). Also, one of my legs is shorter than the other and one foot is bigger than the other. I have been skiing for 55 years and I have never had a boot fit better (including my last pair your shop customized). This proves to me that your technology is advancing and your tech’s are better trained. Oh yes, and I used to make “custom insoles” at a competitor so I know the challenge to get it right.
You can rest assured that I will be one of your best word of mouth advertisements. I will visit your store in another 250 ski days!
Sincerely,
Jack Strickland
Josh and Jesse,
I just want to re-iterate my thanks to the both of you for an excellent piece of work and getting my troubled feet into a pair of boots that actually fit. Not only can I ski an entire day without pain in my feet, heck I can even do après-ski in my boots :-). Through this experience, I have also rediscovered a form and control I thought long gone. Thank you!!
I also want to point out the personal and outstanding service that you both provided. It is unfortunately all too rare in Europe these days and I can only compliment the “North American touch”. Do keep it up – I have recommended Surefoot to all of my friends and extended network as the place to buy their next pair of boots!
I’ll see you guys around Verbier during the season. Have a great winter and may you get a little more snow soon!
Cheers, Jesper
Hi Ted and Sean!
Thanks for a great fitting at Surefoot. Made for great skiing like we've never experienced before. Can't wait to take our new boots with us to Switzerland next month! I've now recommended two more friends who are coming to Park City in the next month to go by your shop and get some boots that make skiing even more pleasurable.
Look forward to seeing you on our next trip!
Sincerely,
John and Julia
Thanks for the boot fit last week. I took them up to Mt. Baldy for a day and so far, so good. The fit is so snug, it’s incredible. I’ve never had my foot held down so well and so thoroughly. The performance boost is phenomenal! I never knew it could be this good.
Thanks again.
Ski well,
Craig Hamilton
To whom this may concern:
I recently bought my second pair of boots at your Surefoot store in Steamboat Springs, Dec. 29. I was fitted by Seth Mathey. The purpose of this email is to commend Seth on the wonderful and professional job he did with me. I am an aging baby boomer so I’m sure my fitting wasn’t the easiest but Seth did a terrific job with me and the bottom line is that the boots fit excellent. I will recommend Seth and your Surefoot store to anyone who asks. Please convey my thanks to Seth.
Thanks again.
BOB FELDMAN
Greetings,
Just a quick note to alert you that Sam Macdonald – Assistant Manager of the Whistler Store should be commended for service skills. I’ve recently purchased ski boots for my son and he was incredibly helpful while being service driven. After 25 years in the Hospitality business I spot service integrity and Sam has it.
Well done Sam!
Best,
David Foran
About 4 years ago I was in a motorcycle accident and due to the problems with my leg I did not think I would be able to continue skiing. However thanks to your boots my feet feel great. They actually feel better than before my accident. Also the knowledge of your sales staff in vail, co is amazing.
Thank you
Scott Cunha
Dear Surefoot:
I just wanted to take a moment to share my experience with your technicians in Steamboat at the beginning of March earlier this year. I had a different vendor's pair of boots that hurt me so bad I was ready to throw them away after only a year of skiing...I am not talking uncomfortable boots, more like "bring tears to my eyes" pain. I was convinced there was nothing that could be done and that I was going to have to buy another pair of boots, a process I was not looking forward to.
Your very professional staff reviewed my situation, worked their magic and for the first time in a long time, I truly enjoyed skiing for 4 days in a row. As they say on the commercials......priceless!
Thank you for bringing technology, a proven diagnostic system and a well trained staff to the industry....I am a raving fan!!
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