Thanks for the boot fit last week. I took them up to Mt. Baldy for a day and so far, so good. The fit is so snug, it's incredible. I've never had my foot held down so well and so thoroughly. The performance boost is phenomenal! I never knew it could be this good.

Thanks again.

Ski well,

Craig Hamilton

I'm from New Zealand and was in Breckenridge 7 years ago, where the guys in the local Surefoot store tweaked my boots. They really improved my boots.

I am up in the US again and Breckenridge is the last stop of our tour. I have been waiting until we got back here to buy some new boots.

I went in on Sunday and Zach looked after me. Knowledge, expertise, communication, willingness to help and general service were out of this world.

After purchasing a pair of custom fitted boots, I needed to return a few times to ease a couple of pressure points. Each time I was met with a "how can we help" instead of the usual, "oh no not this guy again". This wasn't just from Zach but also from his colleagues when he wasn't available.

These boots are an absolute pleasure to ski on and the best I have ever had.

Please can you pass on to the right people just how great your products are and how fantastic the customer experience was from Zach and the Breckenridge team.

From a very happy customer.

Malcolm Allan

Dear Sir,

I was fitted today at Beaver Creek by a young man named Travis. He took a great amount of time to give me an in-depth explanation about everything that the fitting procedure was engineered to do to give me the best fit for my foot. The other young man working in the store was also most helpful during my visit. They both gave me undivided attention and I was so impressed that I wanted to write you. This is my third pair of boots with you and the fit just keeps getting better and better.

I skied three hours aggressively all over the mountain with the brand new boots and the fit was comfortable. I had no pressure points and there was no need to return to the shop for any adjustments.

Thank you,

Frances Purnell

Dear Sir:

I recently had orthotics and a new custom liner put in my ski boots at your Whistler store. I am a ski instructor and also construct the freestyle skiing course for the International Ski Federation (FIS) when it is in British Columbia, Canada.

The bottom line is that I spend a lot of time on the ski hills. COMFORT is a priority and a perfect fit is a MUST!

Like most resorts, Whistler has a number of ski shops in the village. I refer to these ski shops as a jack of all trades master of none! Their boot fitting is substandard and the employees at these stores do not do one thing well, which ultimately results in customers who will suffer from painful feet and a painful wallet

Surefoot is different than any other store I have visited. Sam greeted me immediately upon walking into the door. He gave me a fantastic explanation of the complete procedure that would occur in the fitting process and even scored a perfect ten for politeness from my kids. That is the right way to perform a bootm fitting! I am glad you focus on fitting ski boots. Your store is a 10 out of 10 for that product.

 I will recommend your store to my skiing pupils and to those who ask me where they can get properly fitted ski boots.

Great job guys. Keep it up!

Yours Truly,

Bill Hunko

Dear Mr. Shay:

This letter is to compliment Tim Widmer and Todd Kirkpatrick at your Steamboat Springs store. This is the second time in the last five years that Surefoot has totally balanced and aligned my boots to my peculiar body. My last boots lasted 250 ski days, so I wonder if the extended life is due to your custom ski boot fit.

The challenge for Tim and Todd was to align and balance my boots to my bow-legs (2 degrees out). Also, one of my legs is shorter than the other and one foot is bigger than the other. I have been skiing for 55 years and I have never had a boot fit better (including my last pair your shop customized). This proves to me that your technology is advancing and your tech’s are better trained. Oh yes, and I used to make “custom insoles” at a competitor so I know the challenge to get it right.

You can rest assured that I will be one of your best word of mouth advertisements. I will visit your store in another 250 ski days!

Sincerely,

Jack Strickland

I feel I have to let you know that Rory in your London branch is truly exceptional when it comes to serving your customers. When I had a problem with the batteries for my boot warmers, he couldn't do enough to help me. He replied immediately to e-mails I sent late in the evening and managed to fix the problem and return the batteries to me in no time at all and with the minimum of fuss.

I hope this type of feedback is useful to you. I wish you all the best with your new London branch and won't hesitate to use your company when I need a new pair of boots, or to recommend you to friends and colleagues.

Regards

Robert Pearson

Hi Ted and Sean!

Thanks for a great fitting at Surefoot. Made for great skiing like we've never experienced before. Can't wait to take our new boots with us to Switzerland next month! I've now recommended two more friends who are coming to Park City in the next month to go by your shop and get some boots that make skiing even more pleasurable.

Look forward to seeing you on our next trip!

Sincerely,

John and Julia

Dear Surefoot,

I just wanted to write this letter of appreciation for your high quality product that potentially helped save my life.

Here is what happened:

It was my first trip skiing this season at Mammoth Mountain in California. It snowed the whole time I was there, leaving many feet of fresh powder to ski on. The conditions were so good that I decided to extend my trip and ski the morning I was planning to leave. They had just opened the top of the mountain, so I decided to take one last run. While riding up on the Gondola, I heard that the backside of the mountain had just been opened so that is where I headed. As I started down the run, I hit a large patch of ice veering me off course. I ended up out of bounds unbeknownst to me. I tried to traverse back over to where I thought I needed to be, but after coming to a cliff, I decided to double back and go down a visible slope to the valley below. This was the moment I realized I was in trouble. I had no food, no water, no cell phone, and no one knew where I was. It was now about 12:30 pm. Knowing that I was going to have to start walking, I unbuckled my boots. I trail blazed through deep powder 3-4 hours until I found a road. I put my skis on and started sidestepping up the road into the night. The temperature reached 15 degrees. I eventually found a sign that said I was 7 miles away from the main lodge. For the next 20 hours I sidestepped up the road. As the sun came up the next day, the snow began to fall. I walked until about 2 pm when I heard the beeping of a Snowcat. It was the ski patrol. After 26 hours of being lost they had found me. When I was being assessed by ski patrol, I was amazed that I had no blisters, no frostbite, and my fee were not sore. As a result of my determination and ability to keep moving I also had not suffered from hypothermia. I knew that my feet were my lifeline and if something had happened to them I would not have been able to save myself or get to a place where ski patrol could find me.

I feel that is largely thanks to the fact that I was wearing my custom fit boots from Surefoot that I made it home safely. For that I am eternally grateful.

Sincerely,

Jonathon Penson

To whom this may concern:

I recently bought my second pair of boots at your Surefoot store in Steamboat Springs, Dec. 29. I was fitted by Seth Mathey. The purpose of this email is to commend Seth on the wonderful and professional job he did with me. I am an aging baby boomer so I'm sure my fitting wasn't the easiest but Seth did a terrific job with me and the bottom line is that the boots fit excellent. I will recommend Seth and your Surefoot store to anyone who asks. Please convey my thanks to Seth.

Thanks again.

BOB FELDMAN

Greetings,

Just a quick note to alert you that Sam Macdonald - Assistant Manager of the Whistler Store should be commended for service skills.I've recently purchased ski boots for my son and he was incredibly helpful while being service driven. After 25 years in the Hospitality business I spot service integrity and Sam has it.

Well done Sam!

Best,

David Foran

Bob,

I have been a fan of your product for many years. I thought, who in their right mind would pay that much for a boot and beside, could it be really that more comfortable than a stock boot? Let me share my experience. I was at Park City last week with four other guys. First guy trip for me without the wives. I had a friend of mine ask about your product and I said lets go talk to them. We were greeted by Steve Owen. We both left feeling this guy Steve knew what he was talking about and yet did not jam it down our throats. He knew his stuff and knew it well. It made you feel that if you were going to buy, this is the guy to buy it from.

I came back the next day to explore some more. I was not in the market for a new boot, but Steve's explanation of the orthotic made sense to me. I purchased the orthotics. As I was walking out the door, I wondered if I had just been sold a bill of goods and asked Steve if I might now catch an edge with this new feeling inside my boot. He said with confidence that I should not and that in fact I should ski better. Now that is a bold statement for a salesmen. One might even say a bit overstated and typical for a salesman. I wondered.

The next day I hit the mountain. My God what a difference. Not only were my feet more comfortable, but I felt that I had more control of the skies. I skied better the next two days than I had ever remembered. I felt connected to the skis, as I rolled my ankles, I could feel my arches driving the edges of my skies into the mountain. Wow!!

My compliments to your product and to Steve Owen. I will be back next season for the liner and maybe even a new boot.

Larry Meddock

Dear surefoot,

I was fitted with custom orthotics and foam liners at your Steamboat Springs location. I was fitted by Seth Mathey. Seth did a wonderful and professional job with me. He explained the whole process to me and answered any questions I had. This is my first Surefoot orth/liner and I'm just hooked now! Seth did a terrific job with me and the bottom line is that the boots fit excellent!!. I will recommend Seth and your Surefoot store to anyone who asks.

Thanks surefoot!!!

-Robbie Jones-

I was in a couple weeks ago to get new liners. I was the guy who came in with the carving board boots, complaining of how the liners that came with the boots just couldn't seem to be molded properly to my feet thus resulting in a lot of discomfort. I just wanted to let you know I spent my first full day in my boots with the new Surefoot injected liners yesterday, and I could not have been happier! I was able to wear them all day without having to loosen the straps once, and - because of such better circulation - my feet stayed warm as well. All this comfort with no heel-slip either. What a great product you've got!

Thanks,

Kerry Wise

Dear Surefoot:

I just wanted to take a moment to share my experience with your technicians in Steamboat at the beginning of March earlier this year. I had a different vendor's pair of boots that hurt me so bad I was ready to throw them away after only a year of skiing...I am not talking uncomfortable boots, more like "bring tears to my eyes" pain. I was convinced there was nothing that could be done and that I was going to have to buy another pair of boots, a process I was not looking forward to.

Your very professional staff reviewed my situation, worked their magic and for the first time in a long time, I truly enjoyed skiing for 4 days in a row. As they say on the commercials......priceless!

Thank you for bringing technology, a proven diagnostic system and a well trained staff to the industry....I am a raving fan!!

Mark D. Nixon

President-GolfTEC-Tampa

Dear Bob,

I am so thankful that I met you in the Park City store last April. At the time I told you how my left foot pronated and how it had related to knee soreness during hiking or even walking. At the time I had come to understand that if I walked on a slightly tilted road surface that it would give better support under my left foot. An old downhill accident back in France in 1976 was the original cause to the knee soreness.

As soon as I told you of my dilemma, you suggested that I have an orthotic made in your store. The result is rather astonishing. Since May I have had a healthy knee. As a result, I am going hiking in Zion National Park this weekend, something that would have been out of reach for me a year ago.

Since April I have spent every day in your orthotics. While biking I had some problems in the summer. This led me to check the cant angle that the orthotics produced in my regular shoes. Using that as a guide, I canted my bike pedals accordingly. That fixed the bike issue.

By chance I was very lucky to have brought up the subject with the right person. I think you have a product that can benefit a lot more customers than just skiers.

With great appreciation,
Olle Larsson
Rowmark Ski Academy

Josh and Jesse,

I just want to re-iterate my thanks to the both of you for an excellent piece of work and getting my troubled feet into a pair of boots that actually fit. Not only can I ski an entire day without pain in my feet, heck I can even do après-ski in my boots :-). Through this experience, I have also rediscovered a form and control I thought long gone. Thank you!!

I also want to point out the personal and outstanding service that you both provided. It is unfortunately all too rare in Europe these days and I can only compliment the “North American touch”. Do keep it up – I have recommended Surefoot to all of my friends and extended network as the place to buy their next pair of boots!

I’ll see you guys around Verbier during the season. Have a great winter and may you get a little more snow soon!

Cheers, Jesper

About 4 years ago I was in a motorcycle accident and due to the problems with my leg I did not think I would be able to continue skiing. However thanks to your boots my feet feel great. They actually feel better than before my accident. Also the knowledge of your sales staff in Vail, CO is amazing.

Thank you

Scott Cunha

I was in Beaver Creek four weeks ago, and after an unhappy experience with an unrelated boot fitting store, Chris Scherpf from the Vail Demo Team recommended that I go to Jake White at your Beaver Creek Surefoot Store. Jake spent a while with me working on my boots and my feet, and made a phenomenal set of orthotics, and fitted a tongue pad for a pair of Salomon racing boots. I skied the boots a week later for 5 days at my home base in Santa Fe, NM, free style and also running slalom gates during our Thursday Masters training program. Best fit, feel and increase in responsiveness I've ever experienced with a pair of boots. My frame of reference? Forty years on skis as a racer and as a free styler, plus 2 Winter Olympics (Nagano and Salt Lake City) with the US Ski and Snowboard teams as director of their performance nutrition programs. In other words I know the equipment and I had access to the best techs out there working on mine. Jake White belongs in that elite cadre. I was so happy with his Salomon work, I just had Jake make me up another pair of orthotics for a pair of Technica Diablo's that I just received, and had a Surefoot tongue pad and 4 C pads fitted to them to max out the fit.

Surefoot has me as a customer for life and Jake White deserves the accolades

Best,

Patrick McDonnell

Peak Chiropractic and Wellness Center

As a consumer I am just like most people. I want to find a good product for a reasonable price. When I spent a weekend skiing at Copper Mountain this laat winter, I was miserable - my ski boots were just killing my feet. At the end of just a few hours of morning skiing my legs were tight, my back was getting sore, I was tired, and my feet simply hurt. I stopped off to Surefoot and had Ari Goosen fit me for some of their products. Both he and the Surefoot fitting system completely amazed me. Ari took a lot of careful time and consideration on what would help me, and more time to show me each and every step of the fitting, molding, and making of the Orthotics for my boots. The process was equally impressive as it was effective.

By the time I went out for an afternoon of skiing, I had already put the Orthotics in my boots, and could feel the difference - immediately. I skiied another 4 hours - with no pain or discomfort. That was the first time in years I have been able to enjoy a day like that, and there was no soreness or residual effect at the end of the day or the next morning. I was ready to go again, and did - all day - again, totally comfortable.

As a practicing chiropractor in Denver, and one who works with a lot of extremities and sports related injuries, I have a good insight on what, where and how improper biomechanics of the body negatively affect performance. Whether for enjoyment or competition, I feel it is critical to have all the support for your body that can be attained. I have worked with, been trained, and have made orthotics in the past. I am a believer in their benefits. What Ari and the Surefoot system do is incredible.

I will happily (and frequently) suggest to anyone taking a trip into the Colorado Rocky Mountains to visit one of the Surefoot stores to have them take a look at their boots and potentially be fitted for orthotics. I know my patients will be taken good care of and will be thrilled at how much better they will feel, plus perform (and ski or board!)

I could not be happier with the Surefoot product - both as a consumer and a health care physician. My only disappintment is that I didn't know about them sooner!!!

Sincerely,

Dr. Greg Wolgin

Owner/Head Physician - Peak Chiropractic and Wellness Center